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Privacy Policy

Privacy Policy

 

At Mr.Service, accessible from mrservice.lk, one of our main priorities is the privacy of our visitors. This Privacy Policy document outlines the types of personal information that is collected, how we use it, and how we safeguard your information. By using our website and services, you agree to the practices described in this policy.

1. Information We Collect

We collect the following types of information to provide better services to all our users:

a. Personal Information:

When you use our services, we may collect personal information, including:

  • Name
  • Contact information (phone number, email address, etc.)
  • Residential address
  • Service preferences and requests
  • Payment information (credit card or other financial details) for transaction processing

b. Non-Personal Information:

We may also collect non-personally identifiable information about your interaction with the website, including:

  • IP address
  • Browser type
  • Access times
  • Pages viewed
  • Referring websites

2. How We Use Your Information

We use the information collected for various purposes, including:

  • Service Provision: To process and fulfill your requests for services such as home care, grocery delivery, cleaning, health services, and transportation.
  • Customer Support: To provide customer support and respond to your inquiries.
  • Personalization: To customize your experience with our services based on your preferences.
  • Marketing: To send promotional emails or SMS regarding our services, special offers, or updates. You can opt out of these communications at any time.
  • Transaction Processing: To facilitate payments for services and manage billing and receipts.
  • Analytics: To monitor website performance and usage trends to improve our offerings.

3. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your information with trusted third parties, including:

  • Service Providers: We may share your information with vendors who help us provide services, such as payment processors, hosting providers, and customer support platforms.
  • Legal Requirements: We may disclose your information if required by law, such as to comply with a subpoena, legal process, or other governmental requests.

4. Security of Your Information

We take reasonable precautions to protect your personal information from unauthorized access, disclosure, or destruction. These include physical, technical, and administrative security measures.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

5. Data Retention

We will retain your personal information only as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements. When personal information is no longer needed, we will securely delete or anonymize it.

6. Cookies

mrservice.lk uses cookies to improve your user experience. Cookies are small files stored on your device that help us remember certain information, such as login details or preferences.

You can control or delete cookies through your browser settings. However, some features of the website may not function properly if cookies are disabled.

7. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We recommend that you review the privacy policies of any third-party sites you visit.

8. Your Rights

As a user of our website and services, you have the following rights:

  • Access: You have the right to access the personal information we hold about you.
  • Correction: You can request corrections to inaccurate or incomplete personal information.
  • Deletion: You can request that we delete your personal information, subject to certain legal exceptions.
  • Opt-Out: You may opt out of marketing communications at any time by following the instructions in our emails or contacting us directly.

9. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected such information, we will take steps to delete it.

10. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. We will notify you of any significant changes by updating the "Effective Date" at the top of this page. Continued use of our website and services after changes indicates your acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us: