Privacy Policy

Privacy Policy

Effective Date: 10.01.2025

Mr.Service (“we,” “our,” or “us”) operates the Mr.Service home care service booking app (“App”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our App.

1. Information We Collect

1.1 Personal Information

We may collect the following personal information when you use our App:

• Name
• Phone Number
• Email Address
• Home Address
• Payment Information (for service payments)
• Identity Verification Documents (if applicable)

1.2 Non-Personal Information

We may also collect non-personal information such as:

• Device information (IP address, browser type, operating system)
• Usage data (interactions within the App)
• Cookies and tracking technologies

2. How We Use Your Information

We use your information for the following purposes:

• To provide and manage our home care services
• To process payments and transactions
• To verify your identity
• To improve user experience and App functionality
• To send service updates, promotional offers, and notifications
• To comply with legal obligations

3. How We Share Your Information

We may share your information in the following situations:

• With Service Providers: To connect you with home care professionals.
• With Payment Processors: To process payments securely.
• With Legal Authorities: When required by law.
• With Third-Party Analytics Providers: To analyze and improve our services.

4. Data Security

We implement security measures to protect your data from unauthorized access, alteration, or disclosure. However, no system is 100% secure, and we cannot guarantee absolute security.

5. User Rights & Choices

You have the right to:

• Access, update, or delete your personal information.
• Opt-out of promotional communications.
• Request data portability.
• Withdraw consent for data processing.

6. Data Retention

We retain your data only as long as necessary to fulfill our services or comply with legal requirements.

7. Third-Party Links

Our App may contain links to third-party services. We are not responsible for their privacy practices.

8. Children’s Privacy

Our services are not intended for children under 13. We do not knowingly collect data from minors.

9. Updates to This Privacy Policy

We may update this policy from time to time. Changes will be notified through the App or our website.

10. Contact Us

For questions or concerns about this Privacy Policy, please contact us at:

Mr.Service Private Ltd
199, Karanavai West, Karaveddy
Jaffna, JAFFNA – 40000, Sri Lanka
Phone: 0779612042
Registration Number: PV0031222

This Privacy Policy is designed to comply with applicable data protection laws in Sri Lanka. By using our App, you consent to the collection and use of your information as described in this policy.