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Data Deletion Request

Data Deletion Request Policy

At Mr.Service, we respect your privacy and are committed to protecting your personal information. If you wish to delete your data from our systems, please follow the steps outlined below. By submitting a data deletion request, you agree to the terms and conditions regarding the removal of your data from our system.

1. Your Rights

Under applicable data protection laws, you have the right to request the deletion of your personal information that we collect and process. This may include:

  • Your personal details such as name, email, phone number, and address.
  • Any account-related information associated with the services provided by Mr.Service.

2. How to Submit a Data Deletion Request

To request the deletion of your data, please contact us using one of the following methods:

  • Email: Send an email to [email protected] with the subject line "Data Deletion Request." In the body of the email, include the following:
    • Your full name.
    • Your registered email address and phone number.
    • Details of the specific data or account you would like us to delete.
  • Phone: Call our support team at +94 779 612 042 to submit your request verbally. We may ask for additional information to verify your identity before processing your request.

3. Verification Process

For security purposes, we may require you to verify your identity before we can process your data deletion request. This is to ensure that the request is being made by the rightful account holder. We may:

  • Send a verification email to your registered email address.
  • Ask you to provide identification or account-related information for verification purposes.

4. What Happens After a Data Deletion Request

Once we have verified your identity and received your request:

  • We will begin the process of deleting your data from our systems.
  • We will send you confirmation once the deletion process is complete, or provide an explanation if certain data cannot be deleted due to legal or regulatory reasons.

Important Notes:

  • Certain data may not be deleted if it is necessary for:
    • Fulfilling legal or regulatory obligations.
    • Completing transactions or services that you have requested.
    • Maintaining financial records for auditing or tax purposes.
  • If your account is deleted, you will no longer be able to use the services associated with that account.

5. Timeline for Data Deletion

Once a request has been verified, we aim to complete the deletion process within 30 days. In some cases, if the request is complex or there are multiple requests, it may take up to 90 days to process. We will notify you if more time is needed.

6. Contact Information

For further information or to follow up on a data deletion request, you can contact us at: