Terms and Conditions Welcome to mrservice.lk. These terms and conditions outline the rules and regulations for the use of Mr.Service’s website, located at mrservice.lk. By accessing this website, we assume you accept these terms and conditions in full. Do not continue to use mrservice.lk if you do not agree to all the terms and conditions stated on this page. 1. Definitions "We," "Us," "Our" refers to Mr.Service, the business providing home care and maintenance services. "You," "User" refers to the individual or entity accessing this website. "Services" refers to the home care, maintenance, grocery delivery, cleaning, health care, and tourist-related services provided through this platform. 2. Services Provided Mr.Service offers a range of services, including home care, maintenance, nursing, grocery delivery, cleaning, and emergency services (electricians, plumbers, etc.), along with transportation and tourist packages. The full list of services can be found on our website. Eligibility To be eligible to use our services, you must be at least 18 years old. By using our website and services, you confirm that you meet this requirement. 3. Account and Registration Users may need to register an account to access certain services on mrservice.lk. You agree to provide accurate and complete information during the registration process and to update your details if they change. You are responsible for safeguarding your account password and for any activities or actions under your account. We reserve the right to refuse or cancel services to anyone at any time for reasons including but not limited to violations of these terms. 4. Pricing and Payment The pricing for services will be listed on the website and may vary depending on the service category. Payments must be made via the accepted payment methods on the platform. We reserve the right to change prices at any time, but changes will not affect orders that have already been confirmed. Full payment must be made in advance before services are rendered. 5. Cancellation and Refund Policy Cancellations: You can cancel a service up to 24 hours before the scheduled time for a full refund. Cancellations made less than 24 hours before the service are not eligible for a refund. Refunds: If you are not satisfied with a service, you must contact us within 24 hours of service completion. We will assess each case and may offer a refund or re-service based on the situation. 6. Limitation of Liability Mr.Service will not be held liable for any damages resulting from the use or inability to use our services. We do not guarantee that the services provided will meet your expectations, but we strive to offer high-quality services. In no event shall Mr.Service, its affiliates, partners, or employees be liable for any indirect, special, incidental, or consequential damages arising from your use of the service. 7. Intellectual Property All content on mrservice.lk, including but not limited to text, graphics, logos, icons, and images, is the property of Mr.Service or its licensors and is protected by intellectual property laws. You may not reproduce, distribute, or modify any part of our website without explicit written permission from us. 8. User Conduct You agree to use the website and services in a lawful and respectful manner. You shall not misuse the website or services for any illegal or unauthorized purposes. You agree not to disrupt the website, servers, or networks connected to the website. 9. Privacy Policy We value your privacy and take appropriate steps to protect your personal information. Please refer to our [Privacy Policy] for more details on how we handle your data. 10. Third-Party Links Our website may contain links to third-party websites or services that are not owned or controlled by Mr.Service. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites. 11. Changes to Terms Mr.Service reserves the right to update or modify these terms at any time. Your continued use of the website following any changes indicates your acceptance of the new terms. 12. Governing Law These terms and conditions are governed by and construed in accordance with the laws of Sri Lanka, and you irrevocably submit to the exclusive jurisdiction of the courts in that region. 13. Contact Us If you have any questions about these terms and conditions, please contact us at: Email: [email protected] Phone: +94 779 612 042