# **Refund and Cancellation Policy**

At **Mr.Service**, we strive to provide the best possible experience. However, we understand that sometimes cancellations and refunds may be necessary. Please read our policy carefully to understand your rights and our obligations in case of cancellations or refund requests.

## **1. Cancellation Policy**

### **a. Service Cancellations by the User:**

- **Standard Services** (Health care, cleaning, housemaid, grocery delivery, emergency services):

  - Cancellations made **24 hours or more** before the scheduled service will receive a **full refund**.

  - Cancellations made **less than 24 hours** before the scheduled service will **not** be eligible for a refund.

- **Tourist and Transportation Services**:

  - Cancellations made **48 hours or more** before the scheduled service will receive a **full refund**.

  - Cancellations made **less than 48 hours** before the scheduled transportation or tour will **not** be eligible for a refund.

### **b. Cancellations by Mr.Service:**

- In rare cases where **Mr.Service** needs to cancel a scheduled service due to unforeseen circumstances (e.g., staff unavailability, emergencies), we will:

  - Notify you as soon as possible.

  - Offer you the option to reschedule the service at no additional cost or receive a **full refund**.

## **2. Refund Policy**

### **a. Refund Eligibility:**

- You are eligible for a refund if you cancel the service according to the conditions listed in the cancellation policy.

- Refunds will also be provided if the service delivered does not meet the agreed-upon expectations, subject to review and approval by Mr.Service.

### **b. Refund Request Procedure:**

- To request a refund, please contact our support team by:

  - Calling us at **+94 779 612 042**.

  - Emailing us at **[email protected]** with your booking details and reason for cancellation or refund.

- All refund requests must be made within **24 hours** after the scheduled service time.

- Upon review, we will notify you of the approval or rejection of your refund request within **3-5 business days**.

### **c. Refund Processing:**

- Approved refunds will be processed within **5-7 business days** after approval, and the amount will be credited back to the original payment method used during the booking.

- For refunds processed via credit card, it may take an additional **3-5 business days** for the amount to reflect in your account, depending on your bank's processing time.

### **d. Non-Refundable Services:**

- Services that have already been fully delivered and completed without any issues are **not eligible for a refund**.

- Services canceled less than the required notice time (24 or 48 hours depending on the service) are also not refundable.

## **3. Modifications and Rescheduling**

- **Rescheduling**: If you need to change the time or date of a booked service, you can do so without any additional charges if the request is made:

  - **24 hours or more** before the scheduled time for standard services.

  - **48 hours or more** before the scheduled time for tourist or transportation services.

- If a rescheduling request is made within the cancellation window (less than 24 or 48 hours), it will be treated as a cancellation, and no refund will be issued.

## **4. Contact Us**

If you have any questions or need further clarification regarding our Refund and Cancellation Policy, please contact us:

- **Phone**: +94 779 612 042

- **Email**: [email protected]